Once you have successfully completed your online order, you will receive an email confirmation of the order that includes an order number. You should receive your confirmation approximately 15 minutes after completing your order. If you do not receive an email confirmation, please contact Customer Support by email at [email protected] or by phone at 404-566-3292, from 9am-5pm CT, Monday through Friday.

On most items, if you are not satisfied with your purchase within 30 days of Norajoyce shipping the product, you can ship it back to us for a refund or exchange. Due to the type of products we offer some restrictions may apply. Please visit our Returns portalOpens in new tab to see if your item is eligible for an electronic return. For additional information, visit our Returns policy.

Norajoyce is committed to making its website accessible to all individuals.  View our Accessibility Statement.

Should you encounter any errors while on our site, we suggest closing and then restarting your browser. This will normally correct any issues you were experiencing. If you have problems while ordering online, you can call your order in from 9am-5pm CT, Monday through Friday, at 404-566-3292.
Please feel free to let our Customer Support team know if you experience errors on our site by emailing us at [email protected] or by calling us at 404-566-3292, from 9am-5pm CT, Monday through Friday.

At this time we are only accepting purchase orders from government agencies or schools. Please contact Customer Support by email at [email protected] or by phone 404-566-3292 from 9am-5pm CT, Monday through Friday for instructions on how to be setup to pay by purchase order.

Depending upon the order you should expect 2-3 business days in transit. If your order contains non-standard or custom products, we will tell you the anticipated ship date at order checkout.

Usually accounts are credited within 21 days but during extreme times this may be extended.

Invoices are available once an item is shipped. For prepay customers that don't receive an invoice, an order confirmation is available.

This is dependent on the size of the order, availability of product, and number of vendors involved.

You are typically invoiced only once when the order is complete. You may, however receive multiple invoices if one or more of your products must ship from another location.